Wednesday, April 30, 2014

Part-Timers Don't Belong in Real Estate


Do you see the error on the stone?  That error will be there forever, because a part-time person was involved.  For all eternity, this poor mother will bear the ridicule of the idiot that put it there.

No, that isn't right - the people who commissioned the stone will first be caused anguish and anxiety, then they will be angry, then they will demand - and probably get - a new stone.  And they will remember every negative emotion and reaction that they have along the way.

As a Real Estate Buyer's Agent, you are responsible for what is written on the stone.  You are responsible for coordinating the ballet of people that dance in and out of the transaction.  You control the tempo, the beat, and are ultimately responsible for on-time closings with a minimum of hassle for both clients.  You are the one who determines what everyone remembers.  It is amazing the number of people that are involved in a real estate transaction.  Consider:

On the Buyer's "side":
Buyer (Usually 1 or 2 people)
Buyer's Agent (usually 1 person)
Buyer's Lender Rep
Buyer's Lender Rep Processor (up to 4 of these people)
Home Inspector
Termite Inspector
Other Inspectors
Appraiser
Underwriter

On Both Sides:
Title Officer

On Seller's "Side":
Seller (Usually 1 or 2 people)
Seller's Agent
Repairmen

The Buyer's Agent is responsible for coordination of all these people.  Putting them into and out of the transaction as necessary is the responsibility of the Buyer's Agent.  This coordination has three elements to it:

1) Availability - the Buyer's Agent has to be available to take calls, read emails and respond to text messages.  Not possible if you are already working another 8 hour job.  Your "window" for response is an hour or two after "work".  This results in many things taking an additional day, and if the person you want to communicate with is only available during "business hours", several days.

2) Communication - the Buyer's agent has to have the ability to take whatever time is required to get an inspector on the job, talk about situations with the lender, evaluate and respond to the appraisal, etc.  They have to be able to forward information to the appropriate party in a timely fashion.  When a required repair has been completed, you have to communicate it to the Buyer, the Appraiser, the Lender and the Inspector.  Where do you find the time to do this if you are working "full time"?

3) Follow-up - The Buyer's agent must continually be following up on each person involved.  What about the required repair?  Is it complete yet?  If so, you have to take photos and communicate them to the Appraiser and the Lender.  Then, you have to make sure that the Lender has communicated with the Underwriter.

When the Buyer's agent works another job, and "does real estate" like most people "do drinks" or "do lunch", the Buyer and Seller will both suffer.  Their memories of what happened will remain indelibly etched on their memories.  Not only that, but the people that they talk to, correspond with, and meet in grocery lines will hear all about how things are so messed up.

There is a clause in the contract on line 341:  Time is of the Essence:  The parties acknowledge that time is of the essence in the performance of the obligations described herein.

People who do "part time" real estate continually violate this most important part of the contract.  Your client is owed a fiduciary duty 100% of the time - not when your "job" allows it.


#Avondale , #Goodyear , #Buckeye , #Glendale,  #Phoenix, #Surprise, #Peoria, #Tolleson, #Laveen, #Waddell , #Wittman

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